We do not offer Direct exchanges. Exchanges can be facilitated by using a STORE CREDIT.
Our reasoning is simple. Our clothes are in high demand and if you send back the item you want to exchange, there is no guarantee we will have that item in stock at that time .
However, you should return your package by following the normal return procedure. We will issue you a store credit once we've received and approved your return. That way, you may use the credit towards the correct item/size or for another item. Simply email us at support@serengetibykoa.com with your order number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We aim to process all returns within 5-10 working days of receipt. Please note this may take slightly longer during busy periods.
Sale Items
Sale items or items purchased in the sale section can be returned for STORE CREDIT ONLY. Please email support@serengetibykoa.com with your order number and return request.
Got more questions? Email us via our contact us page, we’re more than happy to help.