PROCESSING TIME

Serengeti By Koa orders have a 2-3 day processing time excluding Saturdays, Sundays, and holidays. If you need your order processed faster than this please send us an email, and we will be happy to accommodate you if possible. Please note that processing times are outside postal transit time. The time it will take for your package to reach its destination depends on whether it is shipping within the United States or international. Priority mail within the US usually takes about 3 business days if there are no weather or holiday delays. International shipments could take longer depending on the carrier and speed you choose at checkout. 

SHIPPING FEES

Serengeti By Koa offers free priority mail shipping within the United States. International shipping fees varies among carriers and speed of shipment chosen. Shipping fees are non-refundable. 

DELIVERY CLAIMS

Serengeti By Koa will assist you in filing a claim with a shipping carrier on non-delivered or tracked packages that show delivered by the carrier but not received by you if contacted within 5 days.

Your claim could take up to 30 days to complete depending on the shipping carrier used, so please bear this in mind during the process.

Serengeti By Koa DOES NOT accept responsibility for tracked packages confirmed as delivered by the carrier, and will not issue refunds or credits for such.

OUT OF STOCK ITEMS

Multiple orders that include out of stock items will ship regardless, with a refund issued to your original form of payment for the item(s) not available.

RETURNS HISTORY

Serengeti By Koa at any time reserves the right to exclusively define, limit, refuse, cancel orders, and reject returns from customers or any entity due to an irregular or excessive history of return of items showing wear and tear, damage, alterations, missing components and potential fraudulent or criminal activity.

CUSTOMS & IMPORT FEES

Orders shipped outside the US may incur additional taxes or import fees upon delivery depending on the country. These fees are the buyers responsibility. 

International deliveries will be shipped with FEDEX, UPS, or USPS depending on the service selected.

We do not ship to PO Boxes in or outside the United States.