We are happy to accept returns or exchanges of any garment that is unworn and still fitted with all security tags and labels and that is returned to us within 14 days of receipt by you for UK/EU customers. If you are outside of the UK/EU, ONLY a store credit WILL be issued upon the receipt and approval of your returned items.
Simply email us for the return address at support@serengetibykoa.com with your order number and the reason why you wish to return your item(s).
Here are the steps you need to follow to send any items back to us:
1. Pack your items securely in the original shipping bag it was sent in, ensure the items are not worn and all tags are still attached.
2. Purchase your shipping label ( please make sure it is secure / trackable mail) Package is not our responsibility until received by us.
3. Take your parcel to your local depot.
4. Once you have sent the item(s) please email us to provide us with proof of return AND tracking number (Without this the processing of your return will be delayed).
5. Once we receive and approve the item(s), We shall refund MINUS any shipping cost via your original payment method (UK/EU) or we shall send you a Store Credit via email (USA/International).
6. Upon receipt it takes about 5-10 working days to process your return.
Please note:
Store Credit will not include any previous shipping costs.
Sale items are FINAL SALE ONLY can only be returned for a STORE CREDIT ONLY (All Customers)
Got more questions? Send us an email via our contact us page , we’re more than happy to help.