Serengeti By Koa does not offer direct exchanges. Due to demand and limited inventory, It is impossible for us to guarantee that we will have the exchange item in stock at the time of return, therefore exchanges are done with store credit only.

Please follow the normal return procedure by sending an email to support@serengetibykoa.com with your order number and intent. Once your return has been received and approved, a store credit will be issued to you to use towards the correct item or size, or for another item if you so choose. Note that the cost to ship your item(s) back will be your responsibility, and shipping costs are non-refundable. Returns are usually processed within 7 business days of receipt.

Sale Items

Items purchased on sale can only be returned for store credit. Send us an email at support@serengetibykoa.com with your order number and return request to start your exchange process.

If you have more questions please email us through our contact page, we are always happy to help.